Manager - Counter Sales - Join the Worlds Largest Car Rental Company! Minneapolis 2072821

Minneapolis, MN

Function Manager - Counter Sales

As a Function Manager (FM) you will be given the opportunity to further hone your management and leadership skills while driving results across one or more areas of operations.  You will be assigned specific area(s) such as IR, Counter, Gold/Exit Gate, or Bus.

As a Counter Sales Functional Manager you will work on the day-to-day aspects of the rental car business while using superior management, leadership and customer service skills.  You will work with a wide range of employees, customers, vendors, and third party contractors to achieve the overall results and goals for your area of operations.  You are responsible for managing a unionized and/or non-unionized workforce, delivering quality customer service, increasing sales and revenue, scheduling adequate staff coverage, handling escalated customer issues and requests, recruiting new employees and providing them with training.  You will be an expert in all of our products and services and will coach employees how to improve their ability to sell and meet customer needs.   Additionally, depending on your assigned area you will be responsible for the rental fleet at your location including staying aware of hourly reservations, return counts, vehicle make and model availability, preventative maintenance schedules, etc. to achieve the greatest revenue and profitability.  

To be a Great FM you need:

  • Commitment to developing and learning a wide variety of skills so that you can advance to higher levels at our company
  • A desire to grow including a willingness to live and work in a number of different cities throughout the United States
  • A deep desire to work with and lead others as a team to build a business that is both fast paced and continually improving
  • An ability to manage all aspects of the rental car business from Customer Service, Sales, Fleet Management, Maintenance, Vehicle Service, Vehicle Replenishment and Financial Analysis
  • An ability to remain level headed and calm with both customers and employees as you assist them through challenging situations
  • An ability to be a  Brand Ambassador at all times as you seek to create a positive environment and solutions that generate continued customer and employee loyalty

Skills needed to be a FM:

  • Strong management, communications, interpersonal relationship, customer service, problem solving, fleet management, and sales skills
  • Strong planning and logistical skills
  • An Associate’s Degree required and a four-year degree is preferred for this role
Please apply today

Keywords: Branch Manager, General Manager, Branch Supervisor, Buyer, Purchaser, Procurement, Supply Chain Manager, Supply Chain Officer, Accounting, Business Developer, Business Development, Account Manager, Inventory, Controller, Human Resources Manager, Employee Relations, Operations Manager, Operations Management, Office Manager, Office Management, Plant Manager, Plant Management, Minnesota, MN, St Paul, Hopkins, Minnetonka, Plymouth, Maple Grove, Brooklyn Park, Coon Rapids, Fridley, Blaine, New Brighton, Shoreview, Woodbury, Richfield, Edina, Bloomington, Eden Prairie, Eagan, Burnsville, Cottage Grove, Lakeville, Apple Valley, Anoka, Saint Cloud, Monticello, Becker, Big Lake, Elk River, Otsego, Ramsey, Rogers, Zimmerman, Wyoming, Princeton, Isanti, Cambridge, North Branch, Scandia, St Croix Falls, White Bear Lake,

 

Hertz - Dollar Thrifty Automotive

Hertz - Dollar Thrifty Automotive

Dollar Thrifty Automotive Group, Inc., a wholly-owned subsidiary of Hertz Global Holdings, Inc., which operates the Thrifty brand, has approximately 5,900 employees in North America.

At Hertz, we know our service excellence is built on our employees.

They're our most important asset. Our business has grown thanks to people who like people, and flourished because of the teamwork of employees who put pleasing the customer first and who take special pride in doing a job exceptionally well.

Our employees join us for a number of reasons. But no matter how different their backgrounds or diverse their duties, all face the new challenges of a fast-paced, demanding business. Those who best meet these challenges are the champions of our team ...

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