Operations Manager Rockville 2102990

Rockville, MD

Operations Manager - Job Posting

Morguard is a fully integrated real estate company.  We own, manage and invest in high-quality, well-located, geographically diversified assets across North America.  We have built our business with strong leadership and a proven management platform that have generated substantial, risk-adjusted returns – and significant long-term growth. With 40 years of experience and a dynamic team of more than 1,500 professionals, our commitment is to realize the potential of real estate through value creation and operational excellence. Today, our total assets owned and under management is valued at $21.3 billion.

At Morguard, our employees are the company’s greatest investment. We make people our priority and strive to create a culture of respect, inclusion, health and safety, and equal opportunity to support employees to meet their goals. Our team is made up of professionals with deep knowledge of servicing apartment communities, who are passionate about what they do and who want to be the best in the business. When you join Morguard, you join a strong and committed team.

Job Summary:

The Operations Manager reports to the Director of Operations and Maintenance and is responsible for the execution of the Company’s maintenance program which encompasses developing, planning, organizing, controlling, implementing, and facilitating all aspects of maintenance throughout his/her portfolio and the Company. The Operations Manager oversees the maintenance and construction programs and works to unify operations to create efficiencies while utilizing the full potential of the maintenance staff. This position is also responsible for complying with the Company’s commercial and residential operations and safety policies as well as adhering to federal, state, Fair Housing and local laws.

Essential Functions:

  • Conduct regular needs analyses based on property inspections and expenses to determine maintenance needs and priorities
  • Regularly communicate with the district and/or regional property managers to monitor vendors adherence to contracts
  • Assign outsourced construction and maintenance projects, verify completion of work and approve invoices for payment
  • Assist in the design, planning, implementation and supervision of the corporate maintenance program, preventative maintenance program/policies, and procedures
  • Create and distribute maintenance standards, and establish priorities tied to strategic organizational needs and plans for the company
  • Assist the DOM in the achievement of the Company’s annual budget plans, and in managing maintenance programs, procedures, and staff
  • Under the direction of the DOM, develop detailed scopes of work and bid lists for assigned projects; analyze bids and award projects to contractors
  • Supervise contractors, check on any reported deficiencies, and correct any safety violations or other reported deficiencies
  • Track and monitor construction progress through site inspections and reports
  • Manage interior unit renovations to ensure efficiency and effectiveness of the upgrade program within the designated multi-family communities
  • Organize, coordinate, and ensure employee participation in area specific maintenance training sessions
  • Update and evaluate maintenance safety manuals, emergency preparedness manuals and programs
  • Maintain maintenance resource files and participant attendance records
  • Monitor the operations of the “24 Hour On-Call” emergency maintenance program
  • Remain informed of trends in the apartment industry and in the maintenance fields
  • Perform and/or assist the DOM with special projects as needed
  • Serve as an ambassador and role model of the Company (you are always in the spotlight!) 

Qualifications:

Five (5+) years construction, project management or maintenance supervision experience, with a minimum of three (3) years supervisory experience. Proven track record of facilitating performance improvement. Familiarity with federal, state, and local Fair Housing laws. Exceptional background managing maintenance programs at multi-family communities, motivating personnel, and facilitating positive resident relationships. Great organizational skills are critical. Computer literacy is a must. A wide degree of creativity and latitude is expected. Moderate travel is required.

Education:

College degree in Construction Management or Engineering preferred. Must have a mechanical background.

 

Morguard Apartments

Morguard Apartments

At Morguard, our employees are the company’s greatest investment. We make people our priority and strive to create a culture of respect, inclusion, health and safety, and equal opportunity to support employees to meet their goals. Our team is made up of professionals with deep knowledge of servicing apartment communities, who are passionate about what they do and who want to be the best in the business. When you join Morguard, you join a strong and committed team.

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