Customer Service Specialist - Volkswagen Vancouver 2122136

Vancouver, BC

The Customer Service Specialist is responsible for timely, safe and accurate delivery of new and used vehicles at dealership to customers. S/he realizes that business is built on customer satisfaction and devotes him/herself to guaranteeing satisfaction to customers by providing a seamless delivery experience.

Full-time employees are entitled to coverage under our Group Benefits plan and participation in our RRSP matching program. We pay 100% of the premiums for Extended Health, Dental, and MSP. Along with a strong staff focus, we encourage participation/critical thinking in problem solving, thinking outside the box, creating new idea's etc. to create a healthy and productive work environment. Join us for our monthly staff lunches, team outings, and summer BBQs!

Duties include:

    • Ensures that the vehicle is properly cleaned and that the customer understands the vehicle's operating features through demonstration.
    • Documents and follows up on all concerns, requests and deficiencies, by maintaining records on every delivery.
    • If customer requests, set up customer preferences in the car – this may include activities such as pairing customer’s Bluetooth-enabled mobile phone, programming digital media player settings, etc.
    • Ensure warranty coverage is explained and paperwork is in order.
    • Introduce customer to Service and Parts Department, explain and schedule 1st service appointments.
    • Attend Sales and Accessory meetings.
    • Keep abreast of new products, features, accessories, etc., and their benefits to customers.
    • Understand the terminology of the automobile business and keep abreast of technological changes in the product.
    • Collect customer’s preferred method of post-delivery contact, i.e., mail. phone, web.
    • Such other duties as may be assigned.

QUALIFICATIONS:

High school diploma or the equivalent. Ability to read and comprehend instructions and information.  Valid provincial driver's license.  Professional personal appearance.  Excellent communication skills.  At least 3-5 years of customer service experience.  Spoken second language an asset.  Automotive industry experience an asset.  Computer skills.

For over five decades, we have provided the best experiences possible to our customers and our employees. This year, we have been named one of "Canada's Top Small & Medium Employers of 2018" as announced by the Globe & Mail.  Our people-centric core values help our employees understand and embrace our PurposeFERL (Family, Excellence, Responsibility, Learning) Promise.

If you are interested in growing with a dynamic, customer-focused organization, we invite you to send your resume in.


Keywords: Customer Service Representative, Customer Service Rep, CSR, Customer Support, Customer Service Agent, Customer Care Representative, Customer Care Agent, Customer Service Specialist, British Columbia, BC, Vancouver, Abbotsford, Burnaby, Coquitlam, Richmond, Maple Ridge, Langley, Mission, Delta, Richmond, White Rock, Ladner, Steveston

 

Cowell Volkswagen

Cowell Volkswagen

For over five decades, Cowell Auto Group has provided the best experiences possible to our customers and our employees. This year, Cowell Auto Group has been named one of "Canada's Top Small & Medium Employers of 2018" as announced by the Globe & Mail.  Cowell Auto Group's people-centric core values help our employees understand and embrace our PurposeFERL (Family, Excellence, Responsibility, Learning) Cowell Promise.

The Cowell Auto Group is Infiniti of Richmond, Cowell Volkswagen, Audi Richmond, and Jaguar Land Rover of Richmond.

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